Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Lubbock come from postal codes 79423 and 79424.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.98 out of 5 18,973 ratings
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Problems in the last 24 hours in Lubbock, Texas
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Lubbock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 21: Problems at Optimum
Optimum is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (60%)
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TV (15%)
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Wi-fi (11%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Lubbock, Texas
The most recent Optimum outage reports came from the following cities:Lubbock.
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| City | Problem Type | Report Time |
|---|---|---|
 Lubbock | ||
| Lubbock | Phone | |
| Lubbock | Internet | |
| Lubbock | Internet | |
| Lubbock | TV | |
| Lubbock | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Lubbock, Texas
Latest outage, problems and issue reports in Lubbock and nearby locations:
- alexandria (@alexxxandria__) reported fromLubbock, Texas
@rabiasquared I have phone chargers around our house in optimum locations so you’d never need one. but, my husband will need one to sit on a different couch, so instead of moving one in the living room, he’ll take one from the bedroom and then I don’t have a charger when I go to bed
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Austin (@austind716) reported
@optimum you guys are terrible . Apparently the tech who was supposed to install my wifi came , didn’t ring the bell, didn’t call at ALL and just left a note on the door and left .
- Raymond Simpson (@RSimpsonNJ) reported
@OptimumHelp No, you're not. You're there to provide a faint patina of public facing "help" but you don't help. If you really gave a damn, you'd do research and find out if customers want a gigantic blue screen when they pause, or a 15 minute pause limit, or no more rewind on live shows.
- Diddy Kong✊🏾 (@TheLazyRipp) reported
@optimum Let me save y’all right here. Optimum is terrible all around, terrible customer service and terrible pricing.They switched support for an older router and did not tell anyone who had the router, they just let us suffer with spotty internet for months. But def got paid
- Seth🤩 (@TipharSeth) reported
@OptimumHelp we have made dozens of phone calls and had techs come out many times. But your internet service constantly goes down. Minutes at a time. Dozens of times in an hour. Wtf!? U gonna address it or just leave us high and dry?
- APD (@_anniD) reported
@optimum customer service is horrible!!!!!!! I can’t get through a person after trying 3 different numbers.
- Canny (@HeresCanny) reported
@OptimumHelp hey optimum. Why am I getting 300/2 when I pay for an entire gigabyte. I’ve never gotten above 400/200 and I even have Ethernet. What’s up with that? Thanks
- pork fried bussy (@Dantifaco*ckfart) reported
@optimum is the worst ISP in the NJ area, I’ve been have signal dropping and router reseting for months now, blamed on “leaks” or whatever and I can’t even switch, this is my only ******* option
- Diddy Kong✊🏾 (@TheLazyRipp) reported
@optimum Honestly gonna just copy these tweets to my notes so every time 1 of your misleading ads shows up, I paste my truthful tweets about my experience and service with you.Anyone viewing this AD …RUN AWAY FROM THIS PROVIDER!!! You’ll pay and get treated like dirt if you need help
- SweetHands (@juliansrevenge) reported
@OptimumHelp y’all service might be the worst
- Ryan the Aloe plant (@rd_aloe) reported
@OptimumHelp Sent: customer service guy on the phone said it will be restored on Monday. This is unacceptable. We pay a lot of money for this service and require it for our jobs
